Shipping
Shipping Policy
🚛 Free Shipping
Colwea offers free standard shipping with a delivery time of 7-12 business days. (Weekends and holidays are not counted.)
📦 Shipping Delays During Peak Seasons
During Black Friday, Christmas, and Three Kings' Day, shipping times may be longer due to high demand and order volume. We appreciate your patience and understanding.
Estimated Delivery Time
All orders are processed within 24-48 business hours. Orders placed on Friday, Saturday, or Sunday will be processed on Monday. Once your order has been processed, you will receive a notification when it leaves our warehouse.
In some cases, delivery times may be adjusted individually between both parties. If customs clearance is required, the delivery time may be altered, and the customer will be notified accordingly.
How Can I Track My Order?
When your order is shipped, you will receive an email with a tracking number. This number allows you to track your shipment in real time.
To track your order, follow these steps:
- Once you receive your tracking number, click on the "Help Center" or "Track My Order" link. This will take you to the tracking page.
- Enter your tracking number or order number on the tracking page.
If there are any delivery issues, the nearest pickup location will be displayed along with a contact number. If you need more information, feel free to contact us via email at care@colwea.com or by scanning the WhatsApp code.
📌 Please note that we only respond to text messages (we do not accept calls).
Do You Have a Physical Store? Can I Pick Up My Order?
No, we do not have a physical store. We operate exclusively online and do not offer warehouse pickups.
Returns & Refunds
We accept returns within 15 days after delivery if the item is unused and in its original condition.
📩 Contact us at care@colwea.com within 15 days of receiving your order. Provide your order number to start the return and refund process.
If your order arrives damaged, please email us as soon as possible at care@colwea.com with your order number, along with photos and videos showing the item's condition.
For further questions, feel free to contact us via email at care@colwea.com or by scanning the WhatsApp code.
📌 Please note that we only respond to text messages (we do not accept calls).
For more details, please read our Refund & Return Policy.
